Damage to leaves is completely superficial and easily fixed. Simply remove any damaged leaves from the plant using sharp scissors or pruning shears. In no time, the plant will grow a new leaf to replace the damaged one. Oftentimes it is recommended that some leaves be removed when planting to reduce the stress on the plant due to damaged roots during the planting process.
If your plant sustained superficial damage to its leaves during shipment, it is not eligible for replacement or refund. After acclimating to its new environment, it will reflush with new growth.
If you feel your plant is damaged beyond repair, please read more here about what to do next.