We are sorry your plant did not arrive as expected. Firstly, you will want to check to see if your plant is simply dormant. Garden Goods Direct will send out viable dormant plant materials early in the spring or late in the fall and winter seasons. These plants are 100% healthy but may exhibit dormancy. Dormancy can include browning of the leafy materials or the plant may be cut back or not have any leaves at all.
We take pride in providing our customers with the highest quality plants so they arrive alive and ready to thrive. However, as with all living things, death is possible. If you are not satisfied with your new arrival, Submit a request within 5 days of purchase so we can try to make it right.
- Do not throw away shipping material
- In your email to customer service, be sure to attach clear product photos
- Put "My Plant Died" in the subject line
- If your plant was damaged in transit and you purchased Route Insurance, contact them immediately
If your plant perishes (not including shipping damage, see shipping damage policy below) in the first 15 days following your purchase, submit a request or email email@example.com including your order number and a picture of your plant. We will review your claim and provide store credit to reorder the plant if necessary. Issues reported after the 15 day period require a purchased warranty for resolution. Information on Garden Goods Direct 1 Year Warranty can be viewed here: https://gardengoodsdirect.com/pages/optional-1-year-warranty