Problems With My Order

Backorders

• Why is my order on backorder?

Shipping Damage

• What do I do if my plants are damaged during shipment?

Plant Problems

• My plant has a few damaged leaves.
• Why is my plant wilted or shedding leaves?
• Why doesn't my plant look like the picture?
• My plant appears to be dead.

Problems With My Order

• My order did not arrive as expected. What do I do?
• I received my order but received the wrong-sized items.
• I received the wrong items in my order.
• I only received part of my order.
• I thought I qualified for free shipping but was charged anyway. What happened?