Yes, you can cancel your order while it is still being processed. We understand that sometimes needs, plans, or schedules change. Cancellations cannot be done via phone, nor can we process a cancellation once an order has gone to shipping. However, there is no fee for delaying the shipping of your order if that would be helpful.
If you need to cancel your order, please submit a request or email our customer service department within 10 hours at custserv@gardengoodsdirect.com. Be sure to include your order number and "Cancel Order" in the subject line.